Why Do Organizations Need To Use ITIL? A Brief Overview

ITIL is the abbreviation of information technology infrastructure library. It is a complete guideline for organizations on how they should design their organizational infrastructure. ITIL was primarily Designed to standardize IT services, so we can say that ITIL has been used to standardize IT services. Four versions of ITIL have been released now, and there is the possibility of releasing more versions in near future.

Now, the question is how ITIL could force an organization to adopt its recommended guidelines. The answer is ITIL never forces an organization to adopt its recommended architecture, but organizations adopt it themselves. Now, another question arises; why do organizations need to use ITIL? To answer this question, we have specifically written this article. We hope it will be helpful for you.

Why Do Organizations Need To Use ITIL?

Organizations always aim to get more returns from their investments. For this purpose, they always try to choose the right methodologies, techniques, trends, or tools. ITIL is also one of these. Due to its importance and benefits, organizations prefer to use ITIL as their ITSM framework. It is because ITIL provides a detailed mechanism on how organizations should work. It is so precise that organizations do not need to look elsewhere for answers to their queries on some specific process or topic. Now, when we ask why do organizations need to use ITIL? Automatically the answer comes to our mind that the importance and benefits of ITIL force organizations to adopt ITIL. So, the following are some benefits and reasons why ITIL has been so important for organizations.

Importance Of ITIL

By establishing trustworthy performance indicators and allocating the appropriate resources to achieve service quality, ITIL can help you ensure that your business is constantly improving. Additionally, ITIL aids organizations in lowering the possibility of spending excessively or insufficiently on IT solutions, including those involving network bandwidth, data storage, and cloud computing resources.

Finding problems or “bottlenecks” in one’s service process can help to address and resolve core problems (rather than just focusing on symptomatic issues). It is advantageous to both you and your clients. Furthermore, it specifies exact metrics that pave the way for logical business change. Because it offers a common platform for quality standards and support should you want to collaborate with or conduct business with other companies or vendors, ITIL makes it easier for businesses to work together. This shared framework helps organizations save time and effort as they adapt or learn about each other’s IT-related procedures.

The framework clarifies what your service desk can and cannot do to make it easier for staff members and users to know who to contact for assistance. Minimizing the time lost waiting on the IT helpdesk for problems that are not their fault increases business productivity, efficiency, and, ultimately, service delivery. Customers can rest easy knowing that your service procedures follow dependable, high-quality, and international IT standards thanks to ITIL, the world’s most well-known framework for ITSM.

Benefits Of ITIL

Currently, it’s challenging for an organization to compete with its rivals without using ITIL. We said this because ITIL is so beneficial for organizations that it takes the organization that uses it to the next level of success and glory. Following are some of the benefits of ITIL;

Alignment Of Business With IT

ITIL does not formulate business strategies, but it supports them. It can do so by aligning IT with the business. In this way, it brought together the two departments of an organization that are challenging to pretend to be working together. This alignment is a difficult but necessary task. It is because, in some matters, it became essential for organizations to develop strong communication between these two departments. The absence of communication or ineffective communication could result in several setbacks, losses, and delays in an organization’s daily routine. So, an organization must develop such strong communication. ITIL is the best way to develop that communication.

Reduced Costs

ITIL caused cost cuts from an organization’s budget. It can do so by providing a complete methodology. This methodology not only increases the returns but also causes a decrease in losses in an organization’s daily routine operations. Moreover, through its systematic approach, ITIL reduces the need for excessive hiring. In this way, ITIL reduced the costs of an organization’s daily routine business. It not only reduces costs but also makes the costs more visible so that an organization can manage its allocated budget.

Standardize The Quality Of Services

Another benefit of ITIL is that it helps organizations standardize the quality of services they provide. It can do so by providing a complete methodology to standardize the service. It recommends different roles and procedures for standardizing the daily routine services of an organization.

Risk Free Changes

ITIL provides a way for organizations to bring risk-free changes. We said this because ITIL provides a complete mechanism for this purpose which we have stated in our previous article, change management in ITIL. ITIL provides many roles like change advisory board, change initiator, change manager, or change coordinator and also provides many procedures like change identification, change planning, change approval, change implementation, and change closure. Through this completely predefined process, ITIL ensures risk-free, efficient changes within an organization.

Enhanced Satisfaction Of Employees And Customers

We have mentioned before that ITIL helps organizations to standardize their services. In this way, it enhances the customer’s satisfaction level. It is because it’s a constant desire of a customer to get better services from an organization. By providing complete guidance, ITIL improves the employees’ satisfaction level. It is because, through this guidance, ITIL makes the work of employees easier than before.


We have written this article to answer a question: Why do organizations need to use ITIL? All the above discussion was to find the answer to that question. Finally, we can state in one line that ‘ITIL’s Benefits and its importance are so much that organizations have to use it as their ITSM methodology.’ For enduring our statement, we have mentioned the importance and benefits of ITIL before. We hope that this statement will be really justifiable near you.

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