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Complete life cycle management for mission critical assets.
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SMEs and large corporations across multiple sectors, handling a variety of operational and customer-facing challenges.
Challenge: Handling a wide range of customer inquiries, from product-related questions to technical issues with the company’s website or mobile app.
Solution:
TIKTING automates the categorization and routing of customer service queries, ensuring each issue is directed to the right department and resolved quickly. With real-time tracking, customers receive updates on their inquiries, increasing transparency and reducing frustration.
Challenge: Managing follow-ups on sales leads, tracking customer orders, and coordinating with production to fulfill those orders.
Solution:
TIKTING integrates with the CRM system to automate lead assignment and follow-ups, ensuring no lead is missed. It also tracks the status of customer orders in real-time, helping sales teams manage expectations and deliver on time.
Challenge: Handling requests for marketing materials, managing customer feedback for campaigns, and coordinating with other departments for promotions.
Solution:
TIKTING provides a centralized platform where marketing requests and approvals can be tracked. It also allows marketing teams to capture customer feedback and ensure that this data is integrated into future campaigns, streamlining the promotion process.
Challenge: Managing invoice disputes, processing refunds, and handling payment-related queries, all while ensuring compliance with financial policies.
Solution:
TIKTING automates the financial query handling process, ensuring invoice disputes are resolved swiftly and refund requests are tracked with clear timelines. It also provides real-time tracking of financial issues, helping the finance team maintain accurate records.
Challenge: Managing internal IT support tickets, handling system outages, and ensuring quick resolutions to technical issues affecting the business.
Solution:
TIKTING streamlines IT support by allowing employees to submit tickets, which are automatically categorized and assigned based on urgency and department. Automated workflows ensure that critical issues, such as system outages, are escalated and resolved as quickly as possible.
Challenge: Managing employee requests such as leave applications, payroll queries, and policy clarifications.
Solution:
TIKTING enables HR teams to manage employee requests efficiently. Automated workflows route leave requests, payroll issues, and policy clarifications to the appropriate HR personnel, ensuring quick resolution and employee satisfaction.
Challenge: Coordinating with suppliers, tracking inventory, and ensuring that production meets demand.
Solution:
TIKTING provides a comprehensive overview of operations, enabling real-time tracking of inventory levels and supplier interactions. Automated alerts notify the team when stock is low or when supplier deliveries are delayed, allowing operations to be proactive.
Challenge: Managing shipping issues, delays in deliveries, and ensuring that products reach customers on time.
Solution:
TIKTING automates the tracking of shipments and customer delivery schedules, allowing logistics teams to quickly address any delays or errors. Customers receive real-time updates, which helps improve satisfaction and reduces complaints.
Challenge: Handling product development queries, coordinating with R&D, and addressing feature requests or improvements based on customer feedback.
Solution:
TIKTING provides product managers with a centralized platform to manage product development queries and customer feedback, ensuring that new features and improvements are tracked and prioritized efficiently.
Challenge: Managing supplier queries, negotiating contracts, and ensuring timely delivery of materials.
Solution:
TIKTING automates supplier management by tracking contract negotiations, managing delivery schedules, and ensuring that procurement processes run smoothly and on time.
Challenges: There are several departments in a large corporation (e.g. customer support for after-sales services, risk management department, customer relations and retention teams, compliance and legal departments. These departments face numerous challenges on a daily basis.
Examples:
TIKTING automates after-sales services, helps compliance team track and manage legal obligations, regulatory deadlines, and customer concerns related to policies, helps risk managers by automating risk assessments, tracking potential risks, and ensuring that mitigation strategies are in place, providing real-time data to prevent disruptions.
TIKTING allows retention teams to track customer concerns and manage loyalty programs more efficiently, ensuring timely resolutions and enhancing customer loyalty and provides a centralized system for managing supplier relationships, from contract negotiation to delivery tracking and dispute resolution, streamlining supplier coordination.
Interested in learning how TIKTING can transform your organization’s service management? Contact Us to request a demo today!