ITDEVTECH Careers

Position Summary

The Systems Engineer aids in the design, management, and support of the software, hardware, and cloud (AWS) services that comprise the technology infrastructure. Working closely with the Director, Systems, and Infrastructure, the incumbent is responsible for the administration of hardware, software, and cloud services including, but not limited to, physical hosts, virtual machines, and storage appliances. In conjunction with the Director, Systems, and Infrastructure, the Systems Engineer contributes to the design, implementation, and support of this infrastructure to ensure highly available and scalable services.

Responsibilities

Assists with day-to-day maintenance and general health of IT infrastructure, including log reviews and responding to incidents in real time.

Contributes to the administration and support of IT infrastructure, including hardware, software, and cloud services.

Contributes to the administration and support of user accounts, and end-user-facing server software.

Contributes to regular backups for all systems and applications at regular intervals, and regularly verifies backups for integrity, consistency, and restorability.

Contributes to securing all physical and virtual equipment, and regularly verifying systems against standard operating procedures.

Performs security reviews, making adjustments as necessary to protect infrastructure from vulnerabilities and exploits.

Identifies improvements to existing infrastructure.

With guidance from the Director, Systems, and Infrastructure, performs research, design, planning, implementation, testing, and support of new systems and improvements to existing infrastructure.

Assists with designing, planning, implementing, and maintaining cloud infrastructure.

Assists with the migration of on-premises applications to cloud infrastructure.

Monitors multiple communications channels, including email, chat, monitoring systems, and issue trackers.

Other duties as assigned.

Minimum Qualifications

A bachelor’s degree or its equivalent is required.

A minimum of two years of related experience is required.

Ability to work on converging projects with different timeframes and deliverables.

Ability to prioritize and manage multiple tasks under short and changing deadlines, while ensuring timely and accurate execution.

Ability to work independently and collaboratively.

Outstanding attention to detail, as well as the ability to keep our company goals in mind when planning large or small-scale projects.

Excellent analytical, oral, and written communication, organizational, and interpersonal skills required.

Experience with organizing, planning, and documenting work via a ticketing system, such as Jira, Tikting, ServiceNow, etc.

Ability to monitor and use multiple communication channels simultaneously.

Ability to exercise sound judgment, discretion, and tact in a professional setting.

Strong experience with:

Microsoft Server 2012, 2016, 2019

Active Directory and Group Policy management

Scripting languages such as PowerShell, VBScript, and .NET

VMware vSphere, including ESXi and vCenter

Networking including TCP/IP, DNS, and DHCP

**Applications received without a resume and cover letter will not be reviewed.**

Preferred Qualifications
Proficiency with:

Cloud service providers, particularly Amazon Web Services (AWS)

UNIX/Linux (RHEL) systems administration

Backup systems for physical and virtual hardware, e.g CommVault, Veeam

Monitoring tools, e.g. Nagios, Zabbix

Microsoft SQL Server

NAS/SAN hardware and software, e.g. NetApp, Clustered Data OnTap (cDOT)

Equal Opportunity Employer / Disability / Veteran

Pay: $170,245.51 – $240,864.21 per year

ITDEVTECH is committed to the hiring of qualified residents.

Applications open: Sep 1 2022 Eastern Daylight Time.

Position Summary

This position reports to the IT Manager and serves as the level-3 escalation point and engineering role in the IT team. The Networks Systems Engineer has a deep understanding of technology platforms like windows, active directory, email, SSO, access control, network, VPN etc., and user progression through systems in the workflows. The role creates technology plans and implements changes and upgrades to the IT systems. This position will also identify root-causes to problems and create runbooks for the team with the goal to optimize the existing procedures. The engineer works collaboratively with application support teams to ensure availability and integrity of IT services.

Responsibilities

• Configure, administer, and maintain Virtualization environments in VMWare and Azure
• Monitor and administer both on-premises and cloud-based services and systems.
• Administer backend office systems, including but not limited to Domain Names, DHCP, file servers, database servers, SharePoint servers, etc.
• Ensure monitoring and uptime of all supported services consumed by the business and Application teams
  Administer backups for IT services, databases, and applications and participate in disaster recovery tests
• Conduct routine patching and upkeep of IT systems
  Follow ITIL methodology for incident, problem, and change management
  Support and guide the Help Desk in resolving problems to minimize the impact on business users
• Basic administration of network devices, firewalls, and network utility systems
  Monitor and support security processes including vulnerability mitigation, and responding to reported cyber threats
• Manage the technology vendor relationships and service levels
• Automate and improve existing processes and systems through scripting, automation, and toolsets
• Work collaboratively in a team environment to deliver on-time results.
• Create and maintain technical support documents.
• Mentor and support Level-1 and Level-2 team members.

Minimum Qualifications

• 3+ years as a Jr. Systems Engineer or 1+ years as a systems administrator

• Bachelor’s degree in Computer Science/Information Technology or a related area from an accredited college, university, or equivalent experience with design and deployment of technology platforms

• Must have operational knowledge of Windows servers, workstations, Active Directory administration and configuration, managing Office 365 hosted services including email, conferencing, SharePoint and OneDrive
• Experience in the implementation, and maintenance of Windows Server Roles such as Active Directory, Azure AD, MFA services
• Working Knowledge of network technologies including DNS, DHCP, NPS, Wi-Fi, anti-phishing, PKI Services, etc.
• Experience of storage appliances, backups, and disaster recovery setup and testing
• Understanding of cloud architecture in either Azure or AWS environment
• Experience with administration of VoIP services, WebEx calling, MS Teams, or similar services
• Working knowledge of network devices and setups with VLANs, switches, firewalls, VPNs, etc.
• Ability to administer Cisco switches and basic firewalls as well as a good understating of Cisco IOS, VLANs, routing, etc. is a plus
• Excellent written, oral, and interpersonal English communication skills, along with excellent presentation skills

Job Type: Full-time

Pay: $70,245.51 – $170,864.21 per year

ITDEVTECH is committed to the hiring of qualified residents.

Applications open: Aug 20 2022 Eastern Daylight Time