Automate Request ticket creation, assignment and routing across multiple sites and departments.
Manage complete lifecycle of all types of assets and inventories including mission critical IT assets.
Multiple Workflows to streamline and automate the approval process for all changes in your organization.
Organizational level project and task management, efficiently manage your and your team's tasks.
Capture recurring incident, perform RCA to solve your problems and develop a Q & A style knowledge base.
Confidently and securely provide remote support to your organization without involving any third party.
Access the books and test your-readiness-app to prepare for your exam.
Access the transcript to verify the certifications.
Become our trusted advisors to guide customer's journey towards effective business productivity.
Our Logo is a valuable piece of intellectual property and represents our brand identity.
Access to our ever growing marketing material to fulfil our partner's needs.
We appreciate customers and security researchers reporting vulnerabilities in our software and infrastructure to us.
We encourage customers and researchers to test the security of our product and infrastructure, provided this is done responsibly. If you plan to execute such a test, please contact our Support department, and ask for the collaboration agreement that we have in place for this purpose. It provides guidelines on how to work together with us, which for instance prevents our security team from interfering with your tests when detected by our monitoring.
If you have found (possible) security issues, we really appreciate it if you report them to us. We strive to respond to your reports with an assessment, which will include remediation steps if available, within one working day. You can report your findings using one of the following methods:
We treat security incidents with high priority. Where possible and necessary, immediate risk mitigation steps will be taken or provided.
If a modification in the product is necessary to remedy a vulnerability, we start working on that immediately and incorporate it in the next release of our product.
Customers that have selected our Continuous Delivery channel will be upgraded automatically. The next scheduled On-Premises release will also contain the fix. Since On-Premises customers need to download, install and test the upgrade before taking it in production, we request that, if you want to publish your findings, you wait at least 90 days after the initial report.
In our efforts to be a responsible supplier, we support the guidelines published by the US National Security Center of Excellence (NCCoE – nccoe.nist.gov).
We highly appreciate our customers taking their time to report bugs in our softwares
Please include details, including steps to help us recreate the issue you’re experiencing.
Choose if you want to include more information in your report, like a web address, your email address, or a screenshot.
We appreciate your help! We will make sure to send you an individual response by investigating your report to use the information you provide to improve ITDEVTECH products.
TIKTING — Enterprise Service Management
Help Desk Management with SLA
Recurring Incident / Problem Management
Multi-stage approval workflows
Asset Lifecycle Management
Remote Support
Q & A, discussion forum
Dashboard and Reports
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Download and Install TIKTING in your local infrastructure and configure it as per your requirements.
See Installation instructions.
Spin a ready-made VM on Microsoft Azure Marketplace.
See Installation Instructions.
Instantly setup your company’s help desk in the cloud and save $2000 on your first year.