itdevtech.com

TIKTING®

Enterprise Grade Service Management System

Focus on speed, Reliability and Low Learning Curve – Integration with the Entire Corporate Value Chain.

Integrated Modules

Helpdesk Management

Automatic incident and ticket creation and
AI assignment.
helpdesk

Change Management

Create workflows to streamline the
approval process.
change-management

Asset Management

Complete life cycle management for mission critical assets.

asset-management

Incident & Problem Management

Streamline IT Operations with Precision

Task Management

Organizational task management at
individual level task assignment.
task-management

Knowledge Base

Harness the collective intelligence of your
team to solve challenges and drive
progress.
knowledge-base

Features Overview

Features-Overview
Task Management
Automatic Ticket Creation
Adaptability
Service Level Agreements
incident-problem
Helpdesk Management
Automatic Ticket Routing
ITIL Compliant
Worklog and Time Tracking
Dashboard and Reports
Internal Chat Server
Scalability
History and Forensic
Tikting Enterprise Service Management
Complete Asset Lifecycle Management
RPO and RTO
Automatic Ticket Escalation
Flexible Deployment
Multistage Workflows
Microsoft Active Directory and Entra ID
User Access Management
Change Management
Knowledge Base
Secure API Integration
Customizable Automatic Responders