Enterprise Grade Service Management System

Focus on speed, Reliability and Low Learning Curve – Integration with the Entire Corporate Value Chain.

Integrated Modules

Helpdesk Management

Automatic incident and ticket creation and
AI assignment.

Helpdesk Management

Capture your incident and support requests to identify recurring issues and classify them as problems. With TIKTING, you gain complete control over ticket creation, assignment, automatic responses and resolution marking.

Define custom resolution timeframes based on various criteria. Automatically route tickets to different sites and departments, categorizing them for instant access using advanced categorization and filtering tools. Track all actions performed on tickets and take advantage of a host of other features designed to streamline your ticket management process.

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Change Management

Create workflows to streamline the
approval process.

Change Management

Create workflows for all types of change requests within your organization to streamline the approval process and effectively plan and execute mission-critical activities. Define multiple Change Advisory Boards (CABs) to oversee the approval process for various types of changes.

Mitigate unplanned outages in your system by generating impact assessments, rollout plans, backout plans, and implementation checklists. Develop organized workflows for each stage, from submission to closure, ensuring a systematic approach and minimizing the chance of missing any crucial steps.

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Asset Management

Complete life cycle management for mission critical assets.

Asset Management

Efficiently manage the complete lifecycle of your organization’s assets, from acquisition to disposal, including assignment to departments or specific individuals.

Track the service history of assets to determine when they were last serviced and when the next service is due. Record maintenance and assignment history to prevent any disruptions in your production or services.

Incident & Problem Management

Streamline IT Operations with Precision

Incident & Problem Management

TIKTING’s Incident and Problem Management system empowers your IT team to efficiently address issues before they impact your business. With a seamless integration of incident tracking and problem resolution, you can minimize downtime, boost productivity, and ensure continuous service delivery. Our system provides real-time visibility, detailed analytics, and automated workflows that allow you to identify root causes and implement long-term solutions effectively.

Task Management

Organizational task management at
individual level task assignment.

Task Management

To engage team members effectively, split the request ticket into tasks assigned to different members, each with its own due date.

Knowledge Base

Harness the collective intelligence of your
team to solve challenges and drive
progress.

Knowledgebase

Improve collaboration within your organization with our custom Q&A forum. Our platform utilizes a voting-based knowledge base, a proven technology that benefits millions of users worldwide daily.

With our forum, your team can easily contribute, discuss, and upvote the best solutions, ensuring that the most effective strategies rise to the top. Additionally, our platform makes it easy to search for existing solutions, enabling quick access to valuable information.