Integrated Modules

A comprehensive suite of interconnected tools designed to streamline your IT operations. Each module works seamlessly together to provide a unified service management experience.

Help Desk Management

Enterprise-Grade Helpdesk Built for Accountability, Speed & Control

Help Desk Management

Change Management System

From Informal Processes to Auditable Systems

Approval workflow and Change Management

Asset Management System

IT and Non-IT Asset Lifecycle Management System

Asset Management System

Incident & Problem Management

Ensure service stability by restoring operations quickly, eliminating recurring issues, and continuously improving service quality.

Incident and Problem Management System

Task Management

TIKTING provides a structured Task Management system that is linked with all modules.

Task Management

Knowledge Management System

TIKTING provides a collaborative, searchable, and continuously improving Knowledge Management system aligned

Knowledge Management System

Remote Support

Provide visual guidance to your team like a pro and save time and hassle.

ITSM with Remote Support

The BIG WHY.

You’ve Built a Product / Service and it may be well-designed, but support operations remain manual and uncontrolled. Following are the most common scenarios where organizations realize that their helpdesk adventure is no longer sufficient and why they move to TIKTING for structured, enterprise-grade service management.

Case Study

No Complaint Tracking at All

"Successful Product. Zero Complaint Visibility."

Case

Your service is live and customers are active but complaints are scattered across emails, calls, and WhatsApp. Nothing is measurable, repeat issues go unnoticed, and accountability is impossible. Everything is untracked.

TIKTING Advantage

TIKTING centralizes all complaints into a controlled system with ownership, history, and resolution tracking.
Case Study

Homegrown Helpdesk

"You Built a Helpdesk Because You Could."

Case

Your team created a simple internal helpdesk to log tickets but it lacks the operational control and meaningful insights. What starts as a “quick internal build” often turns into a long-term technical debt trap.

TIKTING Advantage

TIKTING is the result of years of refinement, real-world feedback, and with best coding practices. It’s battle-tested, well-documented, and continuously updated by a dedicated team to ensure quality, security, and feature growth.
Case Study

ERP with a Built-In Helpdesk

"ERP are not designed to run support operations."

Case

ERP helpdesk modules are transactional, not operational. They lack flexibility, usability, and service-level control for real-world support teams.

TIKTING Advantage

TIKTING is not the replacement rather it complements your ERP by handling incidents, requests, and changes properly—while your ERP focuses on finance and core operations.
Case Study

Open-Source / Opoo Helpdesk Solution

"Low cost upfront. High Cost in Control and Risk."

Case

They work for basic ticketing but falls short for structured escalations. Over time, gaps in security, accountability, and scalability become operational risks.

TIKTING Advantage

TIKTING provides a supported, enterprise-grade alternative to open-source limitations.
Case Study

Cracked / Pirated Helpdesk Software

"Exposes your systems to malware, data leaks, and unauthorized access."

Case

When your helpdesk is synchronized with Active Directory, it has access to user identities, roles, and internal systems. Running cracked or pirated software in this environment introduces direct security exposure to your core infrastructure and the responsibility lies entirely with your organization.

TIKTING Advantage

TIKTING eliminates this risk by providing licensed and secure software at a predictable and controlled cost.

Complete ITSM (IT Service Management)

TIKTING is a comprehensive suite of integrated applications that addresses an organization’s needs for help desk support, including approval workflows, management of mission-critical assets, customer and sales pipelines, and various other functions, both within IT and beyond.

Service Management

The most complete Service Management System with incident, problem and task management.

Change Management

Streamline your approval workflows

Asset Management

Manage your IT, Non-IT fixed assets, contracts and subscriptions

TIKTING is the richest in Features

Media & Videos

Watch product demos, tutorials, and learn how TIKTING can transform your enterprise service management.

News and Articles

Stay updated with our latest articles, industry insights, and best practices for enterprise service management.

Why Email-Based IT Support Fails in Large Organizations

Jan 26, 2026

Why Email-Based IT Support Fails in Large Organizations

Email-based IT support fails in large organizations due to lost requests, no accountability, poor visibility, and compliance risks. Learn why.

Read article
Showcases TIKTING at ITCN Asia 2026 in Lahore

Jan 23, 2026

Showcases TIKTING at ITCN Asia 2026 in Lahore

ITDEVTECH showcased its flagship solution TIKTING at ITCN Asia 2026 in Lahore, demonstrating how it streamlines IT operations and empowers organizations.

Read article

Tikting for iOS & Android

On the go updates, connected anywhere anytime.

Get it on Google Play Download on the App Store
Tikting mobile app preview

Our Partners

Already working with one of our reselling partners? Contact them today to schedule your TIKTING demo! They provide expert implementation, training, and support to help you get the most out of TIKTING.

Arcana Info

Arcana Info

Arcana empowers your business by integrating technology and human expertise to deliver seamless digital experiences.

Learn more
Unity Solutions

Unity Solutions

Innovating IT for Smarter Future! Empowering your Business with agile IT Infrastructure, Cloud Integration Solutions, and Next-Gen Cybersecurity Services.

Learn more
Digitel

Digitel

Digitel collaborate with global IT partners to drive business growth and transformation for our valued clients. Specializing in Technology transformation, solution upgrades and mobility

Learn more
ICT Integrators

ICT Integrators

ICT Integrators are expert in identifying and removing the causes of downtime, system failures, equipment defects, minimizing revenue loss and infrastructure / system outages

Learn more
Riz Technology

Riz Technology

Exceptional offerings include cloud computing, cybersecurity, data analytics, and digital transformation, all customized to support business growth.

Learn more

🚀 Try Now

No credit card required. Trusted by 5,000+ customers worldwide.

  • Quick setup in minutes
  • Seamless onboarding experience
  • 24/7 support available

Useful Links

💡 Note: You can cancel anytime during the trial period without charges.

On-Premises

Download the Installer and deploy on your own server

Phone Number

Please type the number with the international dialing code (e.g +81)