Centralized Task Control
Unstructured task handling creates execution gaps and accountability issues.
TIKTING provides a single system of record for all operational and planned work.
- Create and manage tasks independent of tickets
- Maintain clear ownership and status visibility
- Eliminate work managed through emails or spreadsheets
Task Assignment & Ownership
Without clear ownership, tasks stall and escalate informally.
TIKTING enforces accountability through structured assignment and tracking.
- Assign tasks to individuals and define priority and due dates
- Track progress with real-time status updates
- Reduce follow-ups and management overhead
Task Linking
Operational work is rarely isolated. TIKTING allows tasks to be linked to incidents, tickets and changes ensure correct execution order and impact awareness.
- Link tasks to incidents, problems, or changes
- Prevent downstream delays caused by incomplete prerequisites
- Maintain execution clarity across complex activities
Audit Trail & Traceability
Operational tasks often fail audits due to missing documentation. TIKTING ensures every task is fully traceable.
- Log status changes, comments, and updates
- Maintain timestamped execution history
- Support internal audits and reviews
- Strengthen operational governance
Integration with Service Management
Tasks disconnected from incidents and changes fragment execution. TIKTING embeds tasks into the broader service ecosystem.
- Link tasks to incidents, problems, and changes
- Ensure execution alignment across ITSM processes
- Improve coordination between operational and reactive work
- Support end-to-end service management maturity
