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TIKTING - Enterprise Service Management

TIKTING is a comprehensive suite of integrated applications that addresses an organization’s needs for help desk support, including approval workflows, management of mission-critical assets, customer and sales pipelines, and various other functions, both within IT and beyond.

Help Desk Management
Change Management

Integrated Modules

Helpdesk Management

Automatic incident and ticket creation and
AI assignment.
helpdesk

Change Management

Create workflows to streamline the
approval process.
change-management

Asset Management

Complete life cycle management for mission critical assets.

asset-management

Incident & Problem Management

Streamline IT Operations with Precision

Task Management

Organizational task management at
individual level task assignment.
task-management

Knowledge Base

Harness the collective intelligence of your
team to solve challenges and drive
progress.
knowledge-base

Features Overview

Features-Overview
Task Management
Automatic Ticket Creation
Adaptability
Service Level Agreements
incident-problem
Helpdesk Management
Automatic Ticket Routing
ITIL Compliant
Worklog and Time Tracking
Dashboard and Reports
Internal Chat Server
Scalability
History and Forensic
Tikting Enterprise Service Management
Complete Asset Lifecycle Management
RPO and RTO
Automatic Ticket Escalation
Flexible Deployment
Multistage Workflows
Microsoft Active Directory and Entra ID
User Access Management
Change Management
Knowledge Base
Secure API Integration
Customizable Automatic Responders

Our Impact

Enhance customer success

Consistently delivering high-quality products is key to enhancing customer success. By ensuring that our products maintain a standard of excellence, we not only meet but exceed our customers' expectations.

Measure, Prioritize and accelerate

In today's dynamic business environment, success hinges on the ability to measure progress, prioritize objectives, and accelerate growth.

Successful Decisions

Collaboration is key to successful decision-making. Our CAB brings together stakeholders from various departments to assess proposed changes, ensuring a holistic view and alignment with organizational goals.

Clear Observability

Get the big picture instantly and observe everything in detail.

Try TIKTING Cloud
For Free

No credit card required. No strings attached.

  • Customization & Flexibility
  • Reliability & Performance

Useful Links

Note: Your Data will be retained for 14 days after your trial expires.

Register for a 14-days free trial
No credit card required

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Your data will be located in United States.

Download Free
TIKTING Installer

*Verified Organizations only.

  • Cost-Effective Solution
  • Complete Data Control
  • Enhanced Security
  • Customization & Flexibility
  • Reliability & Performance

Useful Links

* This downloader is available exclusively for verified organizations, which are entities oficially recognized and recorded by a governmental or regulatory body.

Install On-Premises with forever Free 5 agents

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Tikting for iOS & Andriod

On the go updates, connected anywhere anytime.

News & Exhibitions

GOTO Copenhagen 2024

GOTO Copenhagen 2024

Join us with others to meet on October 2- 4, 2024 at GOTO Copenhagen Venue TAP1.

Gitex 2024

Join us to meet on October 14 - 18, 2024 at Gitex Global 2024 Dubai, United Arab Emirates.
ITNMS-Features-Banner

New features in TIKTING V8

Complete life cycle management for mission critical assets, CRM improvements and more.

Discount Program for Low GDP Per Capita Countries

Low GDP countries Map

ITDEVTECH believes in fostering growth and development in countries facing economic challenges. Our discount program offers special rates based on GDP per capita brackets to support governments and organizations in countries with a GDP per capita of less than USD 10,000 by providing special discounts.

rio-de-janeiro
jakarta
nairobi
karachi
south-africa
Dhaka
institutes

Educational Institutes

We offer special discounts to educational institutions, including schools, colleges, universities, and other learning centers. These discounts are designed to support educational initiatives and promote the use of technology in the learning process.
non-profit-organizations (1)

Non-profit Organizations

Non-profit organizations dedicated to social welfare, humanitarian causes, or charitable work are eligible for discounted rates. We recognize the importance of supporting such organizations in their endeavors and aim to facilitate their access to our products and services.

Compound Discount Explained

Companies have the flexibility to apply for multiple discounts by meeting more than one eligibility criteria. This means that if an entity qualifies under more than one category, they can avail themselves of discounts applicable to each of those categories. For example, a non-profit educational institute located in a country with low GDP per capita would be eligible for regional discount, the non-profit organization discount and educational institute discount.

Our discount program aims to foster collaboration, innovation, and growth within the under developed countries. Eligible entities are encouraged to reach out to us to learn more about our discount offerings and how they can benefit from our products and services.

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