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TIKTING - Enterprise Service Management

TIKTING is a comprehensive suite of integrated applications that addresses an organization’s needs for help desk support, including approval workflows, management of mission-critical assets, customer and sales pipelines, and various other functions, both within IT and beyond.

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Microsoft Azure Marketplace

Integrated Modules

Helpdesk Management

Automatic incident and ticket creation and
AI assignment.
helpdesk

Change Management

Create workflows to streamline the
approval process.
change-management

Asset Management

Complete life cycle management for mission critical assets.

asset-management

Incident & Problem Management

Streamline IT Operations with Precision

Task Management

Organizational task management at
individual level task assignment.
task-management

Knowledge Base

Harness the collective intelligence of your
team to solve challenges and drive
progress.
knowledge-base

Features Overview

Features-Overview
Task Management
Automatic Ticket Creation
Adaptability
Service Level Agreements
incident-problem
Helpdesk Management
Automatic Ticket Routing
ITIL Compliant
Worklog and Time Tracking
Dashboard and Reports
Internal Chat Server
Scalability
History and Forensic
Tikting Enterprise Service Management
Complete Asset Lifecycle Management
RPO and RTO
Automatic Ticket Escalation
Flexible Deployment
Multistage Workflows
Microsoft Active Directory and Entra ID
User Access Management
Change Management
Knowledge Base
Secure API Integration
Customizable Automatic Responders

Our Impact

Enhance customer success

Consistently delivering high-quality products is key to enhancing customer success. By ensuring that our products maintain a standard of excellence, we not only meet but exceed our customers' expectations.

Measure, Prioritize and accelerate

In today's dynamic business environment, success hinges on the ability to measure progress, prioritize objectives, and accelerate growth.

Successful Decisions

Collaboration is key to successful decision-making. Our CAB brings together stakeholders from various departments to assess proposed changes, ensuring a holistic view and alignment with organizational goals.

Clear Observability

Get the big picture instantly and observe everything in detail.

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For Free

No credit card required. No strings attached.

  • Customization & Flexibility
  • Reliability & Performance

Useful Links

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Download Free
TIKTING Installer

  • Cost-Effective Solution
  • Complete Data Control
  • Enhanced Security
  • Customization & Flexibility
  • Reliability & Performance

Useful Links

* This downloader is available exclusively for verified organizations, which are entities oficially recognized and recorded by a governmental or regulatory body.

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Tikting for iOS & Andriod

On the go updates, connected anywhere anytime.

News & Exhibitions

ITCN Asia

ITCN Asia 2025

Meet us on 26th ITCN ASIA - MAY 9th - 11th 2025 at Expo Centre Lahore, Pakistan

Gitex Global 2025

Join us to meet on October 13 to 17 2025 at Gitex Global 2025 Dubai, United Arab Emirates.
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New features in TIKTING V10

Added Remote Support, flexible asset types and even more powerful role groups.