Industry to Enterprise - Manage it all
One platform, three engines
Discover your estate, deflect what you can with AI, and resolve the rest with a modern service desk — no bolt-ons, no silos.
The AI-enabled, next-generation help desk for large organisations — help desk, change, asset, document, project and contract management with AI-assisted reporting, in one platform.
Agentless scanning of every IT and OT asset — computers, VMs, printers, CCTV — synced into TIKTING, with remote access, patch deployment and compliance policies built in.
An AI engine that tries to solve the problem first — answering, guiding and automating — and only opens a TIKTING ticket when a human is truly needed.
AI-enabled · ITIL v4 · built for scale
TIKTING runs the whole service lifecycle for thousands of users and agents — with AI assisting triage, knowledge, risk analysis and reporting at every step, on-premises or in the cloud.
Explore TIKTINGRequest, incident and problem management with an AI-assisted knowledge base
One queue for every request, incident and problem. AI reads each ticket, suggests the category, priority and the knowledge article most likely to resolve it — so agents fix instead of sort.
Multi-stage digital approvals with rollout plans, backout plans and AI risk analysis
Turn paper-based approval chains into auditable digital workflows. Every change carries its rollout plan, backout plan and checklist, and AI scores the risk before the CAB sees it.
Complete lifecycle tracking for IT and non-IT assets, stock and consumables
From purchase to disposal, every asset is tracked, assigned and linked to the tickets and changes that touch it. Inventory keeps spares and consumables at the right levels across every site.
A local Google Drive alternative — your documents, on your infrastructure
Store, version, share and search organisational documents inside TIKTING. Folders, permissions and links to tickets and assets — without sending company data to a public cloud.
Plan and deliver IT projects alongside the tickets and changes they create
Break projects into phases, milestones and tasks, assign owners and track progress — with the related changes, assets and documents attached, so delivery and operations share one picture.
Vendor contracts, renewals and SLAs tracked against the assets they cover
Capture every supplier, support and licence contract with its terms, value and renewal date. TIKTING warns before expiry and shows which assets and services each contract covers.
Fully customisable, AI-assisted dashboards and reporting
Build the dashboard each role needs — service desk, CIO, asset owner — from any TIKTING data. Ask the AI assistant for a report in plain language and schedule it to land in inboxes automatically.
See and fix the user’s screen straight from the ticket
Start a remote session from any ticket, guide the user visually and resolve on the spot. Sessions are logged against the ticket for a complete record.
TIKTING module
Help Desk Management
Request, incident and problem management with an AI-assisted knowledge base
Discovery · remote access · patching · compliance
Odysseus scans your entire estate without agents — computers, VMs, printers, CCTV and OT devices — syncs it into TIKTING, and gives you remote access, software deployment and policy compliance on top.
Explore OdysseusDiscover computers, VMs, printers, CCTV and OT devices — no agent required
Network-level scanning finds every IP-connected device, fingerprints it and keeps the inventory current. Lightweight agents are available where you want deeper telemetry.
Discovered assets flow into TIKTING for fixed-asset management
Every discovered device becomes a record in TIKTING’s asset register and CMDB — with hardware, software and ownership details — so finance and IT work from the same list.
RDP, VNC and SSH access to computers and servers from one console
Connect to any discovered endpoint or server directly from Odysseus or a TIKTING ticket — RDP for Windows, VNC for desktops, SSH for Linux and network gear — with sessions recorded.
Install software and patches remotely, across the estate
Package applications and OS patches once and deploy them to any group of devices on a schedule. Odysseus reports what installed, what failed and what is still missing.
Define the right software and patches — and keep every device there
Set policies for required software, forbidden software and patch levels. Odysseus continuously checks every device, flags drift and can remediate automatically.
Odysseus module
Agentless Asset Scanning
Discover computers, VMs, printers, CCTV and OT devices — no agent required
MITO Engine sits in front of your service desk and tries to solve the problem first. Only when a human is genuinely needed does it create a ticket in TIKTING — pre-filled and ready to action.
MITO Engine
Conversational AI agent
−85%
ticket volume
<30s
first response
24/7
self-service
How it fits together
Odysseus feeds accurate asset data into TIKTING. MITO Engine resolves what it can and files precise tickets into TIKTING for the rest. Nothing falls through the cracks.
Discovers, patches and remotely reaches every asset
AI-enabled service desk, assets, changes & reports — the system of record
Deflects issues, opens tickets only when needed
From the blog
Guides on ITSM, asset management and AI-driven support from the ITDEVTECH team.
Oct 25, 2026
SAP handles your transactions — but who handles your approvals? Discover the hidden cost of paper-based workflows and how TIKTING closes the gap.
Oct 23, 2026
Aug 7, 2026
Sep 15, 2026
Depth where it counts
Hundreds of capabilities across the ITIL practices your teams rely on — without the enterprise price tag.
Common IT pitfalls
You’ve Built a Product / Service and it may be well-designed, but support operations remain manual and uncontrolled. Following are the most common scenarios where organizations realize that their helpdesk adventure is no longer sufficient and why they move to TIKTING for structured, enterprise-grade service management.
Successful Product. Zero Complaint Visibility.
Your service is live and customers are active but complaints are scattered across emails, calls, and WhatsApp. Nothing is measurable, repeat issues go unnoticed, and accountability is impossible. Everything is untracked.
TIKTING centralizes all complaints into a controlled system with ownership, history, and resolution tracking.
You Built a Helpdesk Because You Could.
Your team created a simple internal helpdesk to log tickets but it lacks the operational control and meaningful insights. What starts as a “quick internal build” often turns into a long-term technical debt trap.
TIKTING is the result of years of refinement, real-world feedback, and with best coding practices. It’s battle-tested, well-documented, and continuously updated by a dedicated team to ensure quality, security, and feature growth.
ERP are not designed to run support operations.
ERP helpdesk modules are transactional, not operational. They lack flexibility, usability, and service-level control for real-world support teams.
TIKTING is not the replacement rather it complements your ERP by handling incidents, requests, and changes properly—while your ERP focuses on finance and core operations.
Low cost upfront. High Cost in Control and Risk.
They work for basic ticketing but falls short for structured escalations. Over time, gaps in security, accountability, and scalability become operational risks.
TIKTING provides a supported, enterprise-grade alternative to open-source limitations.
Exposes your systems to malware, data leaks, and unauthorized access.
When your helpdesk is synchronized with Active Directory, it has access to user identities, roles, and internal systems. Running cracked or pirated software in this environment introduces direct security exposure to your core infrastructure and the responsibility lies entirely with your organization.
TIKTING eliminates this risk by providing licensed and secure software at a predictable and controlled cost.
Watch product demos, tutorials, and learn how TIKTING can transform your enterprise service management.
On the go updates, connected anywhere anytime.
Our partners
Our reselling partners deliver expert implementation, training and support for TIKTING worldwide.
Bring discovery, AI deflection and service management together with ITDEVTECH. Tell us how you’d like to deploy and we’ll get you started.
Download the Installer and deploy on your own server
