1. Overview
ITDEVTECH (“we”, “our”, “us”) is committed to protecting the privacy and personal data of visitors, customers, partners, and users of TIKTING, our Enterprise Service Management platform.
This Privacy Policy explains how information is collected, used, stored, and protected when you:
• Visit our websites
• Use TIKTING Cloud, hosted on Microsoft Azure
• Use TIKTING On-Premises, deployed on customer infrastructure
• Communicate with us for sales, support, or partnership purposes
2. Scope of This Policy
This policy applies to:
• ITDEVTECH corporate websites
• TIKTING Cloud platform
• Business communications (email, phone, support tickets)
This policy does not override customer-defined policies for data processed inside TIKTING when customers act as Data Controllers.
3. Information We Collect
3.1 Business & Contact Information
• Name
• Email address
• Phone number
• Organization name
• Job title
3.2 Platform Usage Data
Depending on deployment and configuration:
• User account information
• Support tickets and service requests
• Asset and assignment records
• Audit logs and activity history
• System configuration data
3.3 Technical & Website Data
• IP address
• Browser type
• Device information
• Cookies and analytics data (website only)
4. How We Use Information
We use personal data to:
• Provide and operate TIKTING
• Deliver support and customer services
• Manage accounts and contracts
• Improve platform performance and security
• Comply with legal and regulatory obligations
We do not sell or rent personal data to third parties.
5. TIKTING Deployment Models & Data Responsibility
5.1 TIKTING Cloud (Microsoft Azure)
• Hosted on Microsoft Azure
• Data stored in secure, GDPR-compliant Azure data centers
• Microsoft acts as an approved sub-processor
• ITDEVTECH acts as a Data Processor
• Customers remain Data Controllers
5.2 TIKTING On-Premises
• Hosted entirely on customer-owned servers
• ITDEVTECH does not store or control customer data
• Customers manage:
◦ Data security
◦ Access control
◦ Backups and retention
◦ Regulatory compliance
6. Legal Basis for Processing
We process personal data based on:
• Contractual necessity
• Legitimate business interests
• Legal obligations
• Consent, where required
7. Data Security
We implement industry-standard security measures, including:
• Encryption in transit and at rest
• Role-based access control (RBAC)
• Secure authentication mechanisms
• Audit logs and monitoring
• Regular security updates and patching
8. Data Retention
• Personal data is retained only as long as necessary
• Retention periods are customer-controlled within TIKTING
• Business and contractual data is retained per legal requirements
9. Cookies & Tracking
Our websites may use cookies for:
• Essential site functionality
• Analytics and performance monitoring
You may control cookies through your browser settings.
10. Data Sharing & Sub-Processors
Data may be shared only with:
• Microsoft Azure (cloud infrastructure)
• Approved service providers strictly required to operate services
All sub-processors are contractually bound to data protection obligations.
11. International Data Transfers
Where applicable, international transfers are protected using:
• Standard Contractual Clauses (SCCs)
• Appropriate safeguards under GDPR
12. Your Privacy Rights
Depending on applicable laws, you may have the right to:
• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
Requests related to TIKTING platform data should be directed to the customer organization acting as Data Controller.
13. Data Breach Response
In the event of a security incident:
• ITDEVTECH follows a documented incident response process
• Affected customers are notified without undue delay
• Full cooperation is provided for regulatory compliance
14. Third-Party Links
Our websites may contain links to third-party websites. We are not responsible for their privacy practices.
15. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be published on our website with a revised “Last Updated” date.
This Privacy Policy reflects ITDEVTECH’s commitment to transparency, security, and responsible data handling.