The ticket you never have to open
MITO Engine sits in front of your service desk and tries to solve the problem first. Only when a human is genuinely needed does it create a ticket in TIKTING — pre-filled and ready to action.
- Solve before ticketing
- MITO answers common requests and walks users through fixes — deflecting tickets that never needed a human.
- Grounded in your knowledge
- It reasons over your KB, past resolutions and asset data from TIKTING, so answers are accurate and on-brand.
- Seamless hand-off
- When it can’t resolve, MITO opens a fully-contextual TIKTING ticket — with the conversation, assets and category attached.
- Always learning
- Every resolution and escalation sharpens future deflection, lowering ticket volume over time.
MITO Engine
Conversational AI agent
−85%
ticket volume
<30s
first response
24/7
self-service
Why MITO Engine
Built for control, accuracy and resolution
On-Premises AI
MITO Engine runs entirely within your own environment. Your conversations, knowledge and data never leave your infrastructure — no third-party cloud, full control and compliance.
Train on your own dataset
Ground MITO in your knowledge base, past resolutions and documentation. It learns your systems, your terminology and your fixes — so answers are accurate and on-brand from day one.
Solve first, then ticket in TIKTING
MITO holds a real conversation to resolve the issue. When it can't, it opens a fully-contextual ticket in TIKTING automatically — conversation, assets and category attached. Easy, native integration.
MITO Engine pairs natively with the TIKTING service management platform for seamless ticket hand-off.
Get started with MITO Engine
Deploy MITO Engine within your own environment and train it on your data. Tell us a few details and we’ll help you get set up — no credit card required.
On-Premises Deployment
Deploy the MITO Engine within your environment