Community-Driven Q&A Knowledge Base
Traditional documentation becomes outdated and unused.
TIKTING provides a StackOverflow-style Q&A model where knowledge evolves through real-world problem solving.
- Allow teams to ask questions and share solutions
- Encourage practical, experience-based answers
- Capture tacit knowledge from across the organization
- Replace static documents with living knowledge
Accepted Answers & Weighted Knowledge
Not all answers are equal.
TIKTING ensures the most accurate and trusted knowledge rises to the top.
- Mark verified solutions as accepted answers
- Rank responses using upvotes and community feedback
- Automatically suggest the highest-confidence answers
- Reduce resolution time with trusted guidance
Enterprise Search & Tagging
Knowledge loses value if it cannot be found quickly.
TIKTING provides powerful discovery through intelligent search and tagging.
- Full-text search across questions and answers
- Use tags to organize knowledge by system, service, or technology
- Filter results by relevance, popularity, or acceptance
- Reduce duplicate questions and repeated effort
Integration with Daily Operations
Disconnected knowledge remains unused. TIKTING embeds knowledge directly into daily operations.
- Suggest relevant Q&A during ticket resolution
- Link accepted answers to incidents and problems
- Convert repeated issues into structured knowledge entries
- Improve first-contact resolution and self-service
Continuous Knowledge Improvement
Knowledge must evolve as systems and environments change. TIKTING enables continuous refinement and learning.
- Allow updates and improvements to existing answers
- Capture lessons learned from resolved incidents
- Promote knowledge reuse across teams and departments
- Build organizational maturity over time
Governance & Quality Control
Uncontrolled content can create misinformation risk. TIKTING provides guardrails without limiting collaboration.
- Role-based permissions for contribution and moderation
- Visibility into who contributed and validated knowledge
- Maintain audit trails for edits and approvals
- Ensure accuracy and accountability
Reporting & Knowledge Insights
Without insight, knowledge programs stagnate. TIKTING turns usage into measurable value.
- Track most-viewed and most-used answers
- Identify knowledge gaps and high-impact topics
- Measure contribution and adoption across teams
- Support continuous service improvement initiatives
Enable Self-Service & Shift-Left Strategy
Support scalability requires reducing dependency on service desks. TIKTING empowers users through accessible knowledge.
- Surface answers in self-service portals
- Reduce ticket volume through proactive knowledge
- Support ITIL 4 shift-left and value co-creation
- Improve user satisfaction and operational efficiency
