The Master of None
ERPs are designed for transactional integrity—finance, HR, and supply chain. Adding a 'Helpdesk' module is usually an afterthought for ERP vendors. These modules look like static tables and lack the dynamic, high-velocity UX that technicians need to resolve 50 tickets a day.
The Usability Barrier
If your support tool is clunky, your technicians won't use it correctly. ERP helpdesks often have complex, non-intuitive interfaces meant for accountants, not service agents. This leads to poor data entry and eventually useless reports.
Operational Rigidity
ERPs are notoriously difficult to customize for specific service workflows. Want to add a specialized approval step for a mobile device request? In an ERP, that might require a costly consultant. In TIKTING, it's a few clicks.
Information Overload
Tying your helpdesk directly into your ERP's core database can be a security risk. TIKTING provides a secure, decoupled environment where support can happen at light speed without compromising your sensitive financial records.
The Best-of-Breed Approach
Smart organizations use an ERP for what it's for, and TIKTING for what it's for. This 'Best-of-Breed' strategy ensures you have the most powerful tool for every specific function of your business.
