The Illusion of Zero Cost
Open-source tools are free to download, but running them comes at a hidden expense. Time spent configuring, patching, and securing them quickly exceeds the cost of a premium solution.
TIKTING delivers a ready-to-use, enterprise-grade platform.
- Eliminates manual setup and patching
- Reduces operational overhead compared to DIY solutions
- Lets your team focus on service, not maintenance
Security Liability
Community projects can linger unmaintained, leaving critical vulnerabilities exposed for months. For enterprises handling sensitive data, this is unacceptable.
TIKTING provides enterprise-grade security with guaranteed updates.
- Regular, verified security patches
- Role-based access control and audit trails
- Peace of mind for sensitive environments
Isolated and Fragmented
Most open-source helpdesks are isolated. Integrating with HR, assets, or project tools requires heavy custom coding and ongoing maintenance.
TIKTING is built as a fully integrated ESM platform.
- Native integrations with Active Directory, CRM, and asset systems
- Seamless workflow across multiple sites and departments
- Eliminates duplicate data entry and errors
Stagnant Features
Community-driven software evolves slowly. You miss out on modern capabilities like AI insights, workflow automation, and advanced reporting.
TIKTING evolves with enterprise needs and competitive benchmarks.
- Continuous feature updates based on real-world use
- AI-powered suggestions and analytics
- Workflow automation that grows with your organization
Unreliable Support
When a critical system goes down, relying on forums and community posts isn’t a strategy. Downtime costs money and trust.
TIKTING comes with SLA-backed professional support.
- Rapid incident resolution from trained experts
- Guaranteed uptime and operational continuity
- Confidence to focus on business outcomes, not firefighting
The choice is clear: Open-source may look cheap on paper, but the hidden costs, risks, and gaps accumulate. TIKTING delivers a secure, supported, integrated, and mature helpdesk platform trusted by real enterprises.
