An organization practices many different IT functions in its daily routine. Here, we have given some common and core IT functions of an organization. We never and shall never say that these are the only IT functions within an organization; instead, we say that these are the core functions. There are many other functions of IT practice in an organization. Following are some core IT functions of an organization.
Service Management
Service management is managing the service of an organization that it provides to its consumers. Service management is the core and main function of information technology. We said this because it has completely changed the concept of service management through ITSM. Now, you do not need to provide service details through manual brochures, and consumers or employees do not need to wait in queues before different desks. It has been making service management simplified, centralized, rapid, and automated.
Change Management
Change management is one of the most critical processes for organizations. We said this because changing things never remained easy for organizations. Changes could benefit organizations a lot, but they could also be harmful if they are unplanned or poorly planned. That’s why organizations always desire to implement well-planned changes. It is the best way to adopt for this purpose. That’s why information technology plays its role effectively in change management.
Information Security (InfoSec)
Information security is commonly said as InfoSec. It refers to the tools or processes used to protect an organization’s business information from any external disruption. It is the most important for their business information because it is the thing that makes an organization different from its rivals. Through information technology, better InfoSec is possible. Because of its automatic and AI-powered tools, it provides organizations with more facilities to secure their business information.
Enterprise Architecture
Enterprise architecture is a map of the whole business. It provides a complete mapping of all the fields and offers a comprehensive mechanism for running this architecture. Organizations prefer to design their architecture through information technology. It is because IT could better deal with this task. It has several frameworks like ITIL for this purpose.
Data Management
Data management is a permanent headache for organizations. It is because, in today’s modern period, the data quantity of organizations has been so wide that it cannot be managed manually. IT could be the better solution for this purpose. Through its automatic functions, data could be managed more easily through it.
Asset Management
It is an arduous task for organizations to manage their assets. Because it is difficult to manage all the details like specifications, deployment time, or update time of a large number of assets, through IT, organizations could more easily manage their assets than they manage manually.
Incident management
Organizations face several incidents in their daily routine. These incidents are not predictive and planned, but an organization suddenly acknowledges that an incident occurred. To overcome this problem, organizations need an effective solution. In this regard, they have got information technology; Through IT, the organization could not only configure the incident but also tackle it more effectively.
Risk management
It’s difficult for an organization to manage every risk while running a process. It could be possible through IT. Information technology provides a complete mechanism for risk management. It manages the risks before organizations during a process through a step-by-step mechanism. Following are the steps through which IT performs the function of risk management.
- Identify the risk
- Analyze the risk
- Evaluate and rank the risk
- Respond to the risk
- Monitor and review the risk
Through these steps, IT could effectively perform the risk management function. There are also many different strategies to implement these steps.
Sale And Purchase
It also has a solid and vital role in an organization’s sales and purchase department. For example, many online shopping platforms like Amazon, Daraz, and Alibaba exist. We can say that IT platform organizations cannot make an effective sale and purchase through IT platforms. It is because these platforms provide adequate 24/7 facilities for sale and purchase.
Performance Monitoring
The performance of employees is indeed very important for organizations. It is crucial because the performance of employees has been directly proportional to the overall collective performance of organizations. The question is; how could the performance of a single employee affect the whole organization? The answer is if an employee did not properly satisfy the customer, then it caused a reduction in user experience. The reduced user experience caused a decrease in the performance level of the organization. Now the question came to mind; okay, employee performance can affect the performance of an organization; how could we improve it? It is a difficult task if you do it manually because it is difficult for a large-sized organization to track the performance of every single employee. Through IT, it became very easy to monitor an organization’s employees’ performance. There are several different methods for that, for example, calculating an employee’s total time on a desk or calculating the time he spent per task. In this way, it is one of the core IT functions of an organization.
