Solution
Every request tracked, prioritised and resolved from one queue — with AI doing the sorting.
The business problem
Requests arrive by email, phone, chat and corridor. Nothing is measured, priorities are guesswork, and the same questions are answered again and again by whoever happens to be free.
How ITDEVTECH covers it
Requests, incidents and problems from every channel land in TIKTING with an owner, a priority and an SLA clock.
TIKTING suggests category, priority and the knowledge article most likely to resolve the ticket, so agents start on the fix.
MITO Engine answers common requests in conversation and only opens a ticket — pre-filled — when a person is genuinely needed.
Typical results from the worked examples on the product pages; replace with your own numbers in a scoping call.
What delivers it
Tell us how you’d like to deploy and we’ll map this solution to your environment, your numbers and your timeline.
Download the Installer and deploy on your own server