Solution
On-premises conversational AI, trained on your own knowledge, that fixes first and escalates with context.
The business problem
Most of the queue is the same handful of questions. Agents answer them manually, users wait, and the knowledge base nobody updates is the first thing nobody reads.
How ITDEVTECH covers it
MITO Engine sits in front of the service desk, answers in natural language and walks users through fixes.
It reasons over your knowledge base, past resolutions and asset data from TIKTING — trained on your own dataset, on your own infrastructure.
When a human is needed, MITO opens a TIKTING ticket with the conversation, the device and the category already filled in.
Typical results from the worked examples on the product pages; replace with your own numbers in a scoping call.
What delivers it
Tell us how you’d like to deploy and we’ll map this solution to your environment, your numbers and your timeline.
Download the Installer and deploy on your own server