Solution
Remote access, remote software and patch deployment, and screen-level support from the ticket.
The business problem
Branch offices and data centres mean engineers on the road, shared passwords on jump hosts, and patch rollouts that take weeks because someone has to walk to each machine.
How ITDEVTECH covers it
Odysseus gives RDP, VNC and SSH access to computers and servers from one console — or straight from a TIKTING ticket — with every session recorded.
Package software and patches once and push them to device groups on a schedule, with a report of what installed and what failed.
TIKTING Remote Support lets agents see and guide the user visually, so issues close on the first contact.
Typical results from the worked examples on the product pages; replace with your own numbers in a scoping call.
Tell us how you’d like to deploy and we’ll map this solution to your environment, your numbers and your timeline.
Download the Installer and deploy on your own server