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TIKTING®

What is a Change Management System

A Change Management System is a structured process organizations use to manage changes to their IT systems, software, hardware, and infrastructure in a controlled and systematic way. It ensures that changes are evaluated, approved, implemented, and reviewed with minimal risk to the organization’s operations. It is typically part of an organization’s overall IT Service Management (ITSM) framework.

In any organization, changes come in different forms, ranging from simple adjustments to highly complex modifications. Some changes, like routine software updates or minor configuration tweaks, are straightforward and can be implemented quickly. Others, however, involve significant transformations, such as infrastructure upgrades or system overhauls, which require careful planning, coordination, and risk assessment.

How CM works

Users or IT staff submit a formal change request when they want to introduce a change to the system (e.g. updating software, or changing hardware configurations). This change request is evaluated to understand its potential impact on business operations, costs, and risks. It is then reviewed and approved by relevant stakeholders, including managers, technical experts, or a Change Advisory Board (CAB). Some changes may require different levels of approval depending on their risk.

The change is scheduled at a time that minimizes disruption, and a detailed plan is created for how the change will be executed, and the approved change is implemented according to the plan. After implementation, the change is reviewed, and any lessons learned are documented. If everything is working fine, the change request is closed.

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Main benefits of Change Management Systems

  1. Structured Approach
  2. Clear Documentation
  3. Accountability
  4. Reduced Risks
  5. Minimize Disruptions
  6. Faster Change Implementation
  7. Cross-Departmental Collaboration
  8. Regulatory Compliance

“When everybody is considered responsible, NOBODY is responsible.

When everything is a priority, NOTHING is on priority”

When companies fail to implement a Change Management System, they expose themselves to numerous risks and potential disasters. Some common scenarios that arise from the absence of implementing a change management system are as follows.

Change Management avoids system crashes

Ad-Hoc decision making

Unplanned changes create ad-hoc decision-making and often lead to system crashes or failures without a structured change approval process. These failures cause unplanned downtime, disrupt essential services, shut down operations, or even halt production for extended peri

Change Management avoids unexpected crashes and downtime

Unexpected downtime

Unplanned changes often result in mistakes leading to unplanned downtime and immediate recovery efforts are needed. Diagnosing and fixing issues take longer, which involves hiring external consultants, purchasing new equipment, or conducting emergency system fixes that lead to significant operational delays increasing fixing costs. 


Change Management avoids permanent data loss

Permanent data loss

Poorly managed changes especially in IT environments can result in permanent data loss, such as customer or financial records. 


TIKTING change management avoids harmful modification and blame game.

Harmful modifications

Unplanned changes create ad-hoc decision-making and often lead to system crashes or failures without a structured change approval process. These failures cause unplanned downtime, disrupt essential services, shut down operations, or even halt production for extended peri

Change Management avoids data breaches and fines

Regulatory breaches

Unplanned changes often result in mistakes leading to unplanned downtime and immediate recovery efforts are needed. Diagnosing and fixing issues take longer, which involves hiring external consultants, purchasing new equipment, or conducting emergency system fixes that lead to significant operational delays increasing fixing costs. 


TIKTING change management avoids ransomware

Security weakness

Poorly managed changes especially in IT environments can result in permanent data loss, such as customer or financial records. 


Why TIKTING Change Management

Most sophisticated yet the easiest to use.

Provides maximum features and controls yet the user interface remains clean and undistracted. It is easy to use by laymen yet it provides complex configurations for IT experts.

Effective handling of all requests

It provides effective tools to handle the requests in time and professionally. Automatic ticket creation, automatic request routing, time sensitive and automatic load balanced assignment, response templates and automatic responders are very few noticeable points that makes TIKTING stand out of the crowd.

TIKTING Change Management seamlesslely integrates with the TIKTING helpdesk

Seamless Integration with ITSM Suite

TIKTING Change Management integrates effortlessly with Incident, Request, and Asset Management systems, ensuring a unified approach to handling IT operations.

Flexible Change Management for Approvals Workflow.

Flexible CAB Approval Workflows

TIKTING allows you to customize the Change Advisory Board (CAB) approval process with ease. Whether you need approval from a single CAB member, a majority vote, or unanimous approval from all CAB members, the system supports flexible workflows that align with your organizational needs.

TIKTING - Change Management for accelerated approvals

Accelerated Approval Process

TIKTING’s automated workflows streamline the approval process, reducing delays and ensuring that changes are deployed efficiently while minimizing downtime.

Avoid compliance problems

Compliance with Industry Standards

The system is designed to adhere to ITIL and other industry standards, ensuring that your organization’s change processes are aligned with best practices.

Certified professionals define change management processes

Certified Change Management Expertise

TIKTING provides certified professionals who can assist in setting up and optimizing your change management process, ensuring a smooth transition and consistent system performance.

Essential risk mitigation with TIKTING change management system.

Risk Mitigation

With built-in risk assessment tools, TIKTING helps you evaluate the potential impact of changes, allowing you to take proactive steps to mitigate any risks before implementation.

Change Management with completely customizable workflow

Customizable Workflows

Tailor the change management workflows to fit the unique needs of your organization. TIKTING allows for easy configuration without requiring extensive technical skills.

Collaboration at every stage with first class communication tools

Collaboration and Communication Tools

Facilitate better collaboration between teams with integrated communication tools that ensure everyone involved in the change process stays informed and aligned.

TIKTING is the most sophisticated yet easiest to use change management system

Most sophisticated yet easiest to use

Facilitate better collaboration between teams with integrated communication tools that ensure everyone involved in the change process stays informed and aligned.

Most Secure Help Desk Management System

Install On Premises.

It is made for enterprises that are cautious with their communication data and do not want to rely on third-party services. TIKTING is primarily designed for On-premises deployment in enterprises that are maintaining Microsoft based technologies to ensure that their communication data remains in the organization’s data center.

SOC 2 & ISO 27018 Compliance for cloud services

TIKTING Cloud is audited by independent auditors for TIKTING Cloud data safety and security. templates and automatic responders are very few noticeable points that makes TIKTING stand out of the crowd.

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Workflow Diagram

TIKTING Change Management Workflow

Case Studies

Read more how TIKTING Help Desk Management System is helping various sectors.

Integration

TIKTING – Change Management System is integrated with Help Desk and Asset Management system.